Return & Refunds
At Alex Plum, we are committed to give our customers a satisfactory shopping experience with any product they have ordered on our website “www.alexplum.com”. If customer is not satisfied with any product, we will accept returns within 15 days from the date of delivery.
About Alex Plum’s Return Policy
Request for return: Customer can make request for return by drop a query either on Facebook messenger or by just dropping an e-mail at email@example.com Customer needs to mention order ID in their request. Our returns related customer service executive will guide him/her for further processing.
Exchange facility: Alex Plum allows customers to exchange product in case they find the product with manufacturing defect, damaged or in different size. Request for exchange can be made by dropping your query on our Facebook messenger or by just dropping an e-mail at firstname.lastname@example.org. Once we receive back product, nominal amount of processing charge will be deducted while refunding products.our team will check the product for the issue mentioned by customer. We will send customer another piece of the same product if our team satisfies with the standard checks.
Return shipping: Once customer has made request for return or exchange and it is accepted by Alex Plum customer care executives, we will schedule the reverse pickup of the parcel with our shipping partner. If shipping partner doesn’t provide reverse pickup services at customer’s location, customers need to self-courier the parcel from any prominent courier service available at their location.
Refund: Refund is subject to inspection of returned products. Once our product inspection team is satisfies with standard check of the returned product we will confirm customer about acceptance of return. Upon acceptance, we will issue a refund via NEFT or online transfer into your bank account within 5-6 business days.
Standard checks of returned products: In the course of product returned/exchange, all products are checked by our team. Return policy void if price tag is broken or tampered, product damaged in transit due to improper packing by customer, missing any accompanied accessories. It should have original invoice and all other stuff sent with the parcel. Product should be in proper and unused condition. It is all subject to inspection by Alex Plum team. Kindly note that we will not accept return if the products sold in any sale or promotional offers.
NOTE: Alex Plum customer care executives never demands for OTP or card details from anyone. So, kindly don’t share such confidential details.